Cancelling an order
If you would like to cancel your order before we have dispatched it from our warehouse then please contact our Customer service.
If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.
Domestic Return & Refund (UK)
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase, within 28 days of receipt. By completing your return form below you can return your order free of charge.
Return item(s) must be unused, returned in the original packaging with a proof of purchase in a re-saleable condition
You will be informed about the refund process by our Customer Service Center when we receive the item(s).
We will refund the purchase price by using the original method of payment
International Return Process
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please fill out the form below, our customer service will contact you promptly.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.